Shipping & Returns
Shipping Policy
United Arab Emirates:
After the order has been placed, the artwork will be delivered to customers throughout the UAE within 2-4 working days.
Other countries:
For International orders, the delivery may take 5-14 days after the order has been placed. The shipping fee will be calculated separately and communicated to you the buyer by the Gallery Wizart Team before dispatch.
You will receive an email order confirmation and payment confirmation as soon as the order is processed. Our products are delivered using our trusted delivery partners, who will contact you to arrange a convenient time to deliver your package.
Note that if you are not available to receive the order after confirmation to the courier, and we need to arrange a second delivery, an additional delivery fee will be charged to you for re-arranging the artwork drop off within the UAE. The charge will have to be paid as cash to the courier company.
Return & Exchange Policy
Our policy lasts 15 days on item(s) delivered that are damaged or wrong order. If 15 days have gone by since your purchase, unfortunately there will be no exchange or refunds.
In case the item delivered is damaged, please contact us on info@gallerywizart.com within 15 days of receiving the item. We will have the item collected from you (if you live in the UAE)
Refunds will be done only through the Original Mode of Payment; Please allow for up to 45 days for the refund transfer to be completed.
If paid via Bank Transfer, we will raise a credit on your account to use on a new purchase, valid for a year.
In case you have received a wrong item as per your order, we will replace the item with the correct item as per your order at no additional cost.
To be eligible for an exchange, your item must not have any sign of damage and in the same condition that you received it. It must also be returned back to gallery Wizart with proper packaging.
Several types of goods are exempt from being returned. Commission paintings/artworks cannot be returned back.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the artist.
Sale items (if applicable)
Sale priced items may be exchanged only if damaged or wrong order was delivered, but the credit on the account will be sale price and not the original price.
International Shipping (non UAE)
To return your product, you should mail your product to: WA Global LLC, P.O.Box 515000, Sharjah, United Arab Emirates
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit for exchange, the cost of return shipping will be deducted from the credit on your account.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Cancellation Policy
Once your order has been dispatched, it cannot be cancelled and no refund can be arranged. Normally, it will take 24 to 48 hours for your order to be processed from Gallery Wizart’s end.